Privacy Policy
This policy explains what personal data Syntezos AI collects when you visit our website or use the Platform, why we collect it, and what choices and rights you have.
1. Who we are
Syntezos AI ("we", "us", "our") is the controller of the personal data described in this policy for the purposes of the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018. Our registered office is at Fenchurch Street 175, LS1 5AT Leeds, United Kingdom. You can contact us at [email protected] or on +44 20 7946 8789.
2. Personal data we collect
- Identity and contact data, such as your name, email address and telephone number, when you create an account or contact us.
- Account data, such as login details, subscription tier, preferences and risk-control settings.
- Verification data, where we are required to confirm identity or residence, which we process only as necessary for that purpose.
- Usage and technical data, such as IP address, device type, browser, pages viewed and approximate location.
- Communications, including messages you send to our support team.
We do not intentionally collect special category data. Please do not send us sensitive information that we have not requested.
3. How we use your data and our lawful bases
- To create and administer your account and provide the Platform, under the performance of a contract.
- To respond to enquiries and provide support, under legitimate interests in running our business.
- To meet legal, regulatory, tax and anti-money laundering obligations, under legal obligation.
- To improve the security, reliability and performance of the Platform, under legitimate interests.
- To send service messages and, where you have opted in, marketing communications, under consent, which you may withdraw at any time.
4. Sharing your data
We do not sell personal data. We may share it with carefully selected service providers who process data on our behalf, such as hosting, analytics, email delivery and payment providers, under written contracts requiring appropriate safeguards. We may also disclose data where required by law or by a competent authority, or to protect our rights and the safety of users.
5. International transfers
Some of our service providers may be located outside the United Kingdom. Where we transfer personal data internationally, we rely on mechanisms recognised under the UK GDPR, such as UK adequacy regulations or the International Data Transfer Agreement or Addendum approved by the Information Commissioner.
6. Cookies
We use cookies and similar technologies to operate the website, remember preferences and understand how the site is used. Where cookies are not strictly necessary, we will request your consent before setting them. Full details are available in our cookie information.
7. Retention
We keep personal data only for as long as necessary for the purposes described above. Account data is generally retained for the life of your account and for six years afterwards to satisfy legal and accounting obligations. Support correspondence is retained for up to three years. Verification records are deleted once no longer required.
8. Security
We apply technical and organisational measures appropriate to the risk, including encryption in transit, access controls, least-privilege permissions and regular reviews. No system is completely secure, and you should use a strong, unique password and keep your devices protected.
9. Your rights
Under the UK GDPR you have the right to access your personal data, to have inaccurate data rectified, to request erasure in certain circumstances, to restrict or object to processing, to request data portability, and to withdraw consent at any time. You may also object to direct marketing. To exercise these rights, contact us using the details above. We will respond within one month, extendable where the law allows.
10. Automated decision-making
The Platform's analytics produce informational outputs. They do not make decisions that have legal or similarly significant effects on you without human involvement. If this changes, we will inform you and provide safeguards in line with the law.
11. Children
The Platform is not directed at children under 18, and we do not knowingly collect their personal data. If you believe a child has provided us with data, please contact us so that we can delete it.
12. Complaints
If you have concerns about how we handle your data, please contact us first so that we can try to resolve them. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
13. Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page with the date of the most recent revision. Material changes will be notified to you where appropriate.
14. Contact
For any privacy questions or requests, email [email protected] or call +44 20 7946 8789.